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TERMS & CONDITIONS

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TERMS AND CONDITIONS

My terms and conditions of sale are simple … I will do all I can to support my customers to be totally happy with their purchase. If you want more detail, then please read below.

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INTRODUCTION

Welcome to the Soul Spark Silver Terms and Conditions for use of my website (“site”). This site is provided to you free of charge, for your personal use, subject to these Terms and Conditions. By using the Soul Spark Silver site and/or by placing an order with me, you agree to be bound by the Terms and Conditions set out below. If you do not wish to accept the Terms and Conditions, you should discontinue the use of the site.

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If you have any questions relating to these Terms and Conditions, please do not hesitate to contact me via email @ nicola@soulsparksilver.co.uk and I will get back to you within 5 working days

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WEBSITE USE

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REGISTRATION

By registering as a user of Soul Spark Silver you warrant that information provided is true, accurate and complete. Further, I require that you inform me immediately of any changes to the information that you provided when registering, by updating your personal details online or by contacting me via email (nicola@soulsparksilver.co.uk).

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OUR RIGHTS

Please note that I have the right to revise and amend these Terms and Conditions from time to time; any changes will be announced on the Soul Spark Silver site. If you do not wish to accept the Terms and Conditions following an update, you should discontinue the use of the site. Continuation of orders and use of the site, after the date on which the changes come into effect, will be construed as your acceptance and your agreement to be bound by those Terms and Conditions.

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ORDERS

By placing an order through my site, or over the telephone, you warrant that you are over eighteen years of age.

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MAILING PREFERENCES

Please be advised that when placing an order online you will be automatically added to my future promotional emailing list.  Should you wish to opt out of promotional email activity, please click on the “unsubscribe” link which can be found on the bottom of any marketing email. I do not share your private information with any third party companies or sites nor participate in the cold calling our customers.

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ORDER CONFIRMATION AND DISPATCH

Upon completion of the order process online you will receive an email from me acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by me, before dispatch. Should I experience a problem regarding this, I will be in contact with you. Upon acceptance of your order you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Soul Spark Silver and is now being shipped to your specified address.

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OUR RIGHT TO CANCEL AN ORDER

Should I be unable to accept an order, I will be in contact with you regarding how we can next proceed.

Non-acceptance of an order may be the result of one of the following:

  • The product ordered being currently out of stock

  • The product ordered being discontinued from our lines

  • An unauthorised payment

I will aim to be in contact with you as soon as a problem occurs so that we can aid a resolution for you.

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DESCRIPTION OF PRODUCTS

I take all reasonable care to ensure that product information displayed on my site is correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. I aim to keep the site updated at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, you will be notified by me. Every care is taken to ensure that the description and specifications of my jewellery is correct. Images of the jewellery are representative as a slight variation in the actual product may occur. Please contact us if you are unhappy with any of the items you receive and I will advise you accordingly.

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PRICE AND PAYMENT

Please note that the prices of items on my site are liable to change at any time. These changes will not affect orders that have been placed before this time. All prices displayed on my website will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.

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DELIVERY

Upon receipt of an order and confirmation of payment in full my aim is as follows:

  • For all made to order items please allow 5-10 working days before despatch.

  • For all bespoke pieces requiring alternative crystal / gems and design work please allow up to 20 working days before despatch.

  • For all items weighing over 7.78g sterling silver please allow 20 working days before despatch as it requires Hallmarking at the Birmingham Assay Office. Items that are likely to need Hallmarking are: bangle stacks, link bracelets, chunky pendants.

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Should there be a delay, for any reason, I will contact you to discuss how you wish to proceed.

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RETURN POLICY AND INSTRUCTIONS

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RETURNS POLICY

At Soul Spark Silver providing the best quality products and service is extremely important to me. If you are not completely satisfied with your order, please return the goods to me. I require that these items are returned unused and in the original packaging, within 14 days from the day of dispatch. When goods are returned in this manner I will provide a refund or, alternatively, exchange the item. Earrings are excluded from the exchange process for hygiene reasons.

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Regrettably, delivery charges for the original order will not be refunded. The purchaser is liable for returns delivery cost unless the product is deemed faulty. Any items returned that arrive damaged or become lost, will not be credited. Please ensure you use a trackable postage option.

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Goods received damaged in transit to the purchaser will be replaced at no cost with free delivery, provided you inform us of any breakage within three days of receiving the order.

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Refunds will be processed according to the method of payment originally used for your order.

 

Returns for refunds received after 14 working days will be offered a Customer Credit for use on their next order. Please contact me should you be delayed in returning your parcel.

 

Products that have been personalised in any way are non-returnable, unless damaged in transit.

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Returns can be made in the following way:

  • First, please email me on Nicola@soulsparksilver.co.uk to discuss what you want to do. If a return is needed I will issue you a Returns number, so I can track the items/s.

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  • Post the item in its original packaging, a note with the returns number on it, along with a copy of the receipt to:

 

Nicola at Soul Spark Silver

Frouds Bridge Marina

Frouds Lane

Aldermaston

Reading

RG7 4LH

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PROMOTIONAL CODES AND OFFER INFORMATION

Promotional codes cannot be used in conjunction with any other offer including during a Sale periods.

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PRICING

“Strikethrough” prices are displayed in accordance with a clearance, sale or promotional item. If an item is added to your basket whilst this sale is still live but you do not checkout, your basket will revert back to the original price of the product, before the sale.

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PRIVACY

By using the Soul Spark Silver site, I assume consent of the Privacy Policy and you warrant that all data provided is correct for my use only. I may use the information provided, and any records of purchases made, in the creation of targeted marketing campaigns.

I do not share your private information with any third party companies or sites nor participate in the cold calling our customers. Please see my Privacy Policy for further information.

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COOKIES

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. I use cookies to record session information by users of my site, record user-specific information on the pages the visitor selects for viewing and to retain the visitor’s answer to my question regarding residency. If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site. Please see my Cookie Policy for further information.

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DISCLAIMER

Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Soul Spark Silver or anyone associated with Soul Spark Silver cannot accept any liability for any loss arising out of direct or indirect use of this information. Soul Spark Silver reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.

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